All orders, except the personalized ones, are prepared within 48h after the order confirmation date. This preparation time can vary according to peak season like Black Friday or Christmas. Personalized items have a specific preparation time which is indicated during the purchase process.
SOUVIE uses Austria Post, DHL, GLS and DPD delivery services to ship its orders. The customer is responsible for providing an address that these carriers recognize as a deliverable address.
The following shipping costs will be charged additionally and shown separately on the product page, in the shopping cart system and on the order page. Shipping rates shall vary according to the destination country as per table below:
*Note that shipments to countries outside EU zone could be subject to import duties as per local authorities legislation.
Expected delivery time:
- Austria: between 3 to 4 working days.
- Worldwide: between 5 and 7 working days (It might vary depending on each country's customs regulations).
Delivery time does not include processing time.
Note: we do not send to post office boxes.
We do not take responsibility for factors external to SOUVIE which may delay or prevent a delivery, and which are not covered by our logistic partners.
Once your order is processed in our system, a tracking link will automatically be sent to the email address registered in your purchase. With this info you can follow the delivery of the package.